Entering the Games
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| Q |
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I type in my password but the casino is not
letting me in, what do I do? |
| A |
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Please keep in mind that both the
username and password are case sensitive. Please make sure
that you are entering your password using the same capitalization
as you did when creating it. If you continue to experience
difficulties, please contact our Customer Service staff and
be sure to include your nickname when sending us a message.
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| Q |
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I click on the game and it starts downloading,
I thought I already downloaded the casino, what do I do? |
| A |
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For your convenience we have made it possible
for you to download only the games you want to play. You will
only download each game once, the first time you play it.
After this initial download the game will be available instantly
every time you enter the casino. |
Real Chips v. Free Chips
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| Q |
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I don't see the button to buy chips anywhere,
where is it? |
| A |
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Please click on the game of your choice and type in your
username and password to enter. Once you are in the game,
you will see the "Buy Chips" button at the bottom of the
screen on a blue bar. To purchase real money chips, click
on the "Buy Chips" button, select the denomination you wish
to purchase, select the amount, and proceed to choose your
method of payment.
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| Q |
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How do I play with free chips? |
| A |
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To play with the free Zero chips follow these instruction:
- Enter the game that you would like to play
- Pick up a green chip with a 0 on it
A message will pop up reminding you that will be playing
with free chips and all winnings and losses will be in Zero
chips only
- Click the "OK" button in the message to show that you've
read it
- Pick up a green chip and play!
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Playing Off-Line
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| Q |
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How do I play Off-Line? |
| A |
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To play off-line you do not need to login using your username
and password. Instead, simply click on the "Play Off-Line"
button in the "Login" window.
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Switching Games
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| Q |
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Do I have to cash out each time I want to switch
games or leave the casino? |
| A |
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No, you do not have to cash out. If you wish
to switch from one game to another, all you need to do is
click on the "Exit" button in the game you are currently in
and select another game from the menu on the main casino floor.
The chips will automatically follow you from game to game.
You are also welcome to leave the chips in your account and
simply exit the casino. The money will be there the next time
you enter the casino to play. |
Record of Transactions
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| Q |
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Where can I see how much I spent/won? |
| A |
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You can click on the "Record of Transactions"
button on the main casino floor to view a complete list of
all your purchases, cash outs, and daily balances. You can
also request an e-mail copy of your Record of Transactions.
To request an e-mail copy of your Record of Transactions,
click on the "Contact Us" button and send us a message with
the following Subject Line: "username FULL STATEMENT". |
Inviting your Friends to play
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| Q |
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How do I invite my friends to play? |
| A |
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We have a special "Invite-a-Friend" feature that will
allow you to send the casino download file to your friends
and receive a special gift if they sign up and play! To
send our casino to your friends follow these steps:
- Go into any game and click on the "Invite-A-Friend"
button on the blue bar at the bottom of the screen
- Write a short message to your friend in the space provided
- Click Send to send the message directly to your friend
Once your friend downloads the casino, becomes a player,
and makes his initial real money purchase, you will get
a special Thank You gift of $5 just for inviting your
friend to play.
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Receiving Bonus Chips
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| Q |
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How can I get my bonus chips? |
| A |
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The $30 promotional gift will be automatically added on
to your First real money purchase. To make your initial
purchase and receive a gift, please follow these instructions:
- Enter the game that you would like to play
- Click on the "Buy Chips" button on the blue bar at
the bottom of the screen
- Select the amount you wish to purchase
- Select your preferred method of payment
- Follow the instructions under you preferred method
of payment to make your initial purchase of chips
- Once your purchase is approved and chips are credited
to your account you will see the $30 gift added to whatever
amount you purchased.
Note: If you do not see the blue bar, please
make sure that your computer screen resolution is set to
at least 800 by 600.
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